FOR VENUE & BUILDING MANAGERS

A clear brief.
A better handover.

Use this checklist when requesting replacement guarding or door supervision. It helps us assess the assignment and reduces missing information. It supports your site procedures; it does not replace a site-specific risk assessment or your venue’s licence conditions.

1. Send the essentials

• Service, site postcode, venue or building name and street address.
• Start and finish dates in DD/MM/YYYY format, with 24-hour London times.
• Number of operatives and whether the shift repeats.
• Your name, contact number and a short description of the duties.

Use the estimator to send these details with the indicative price. See worked pricing examples for common shifts.

2. Explain the assignment

• For a venue: entrance arrangements, venue rules, expected activity and the responsible manager.
• For a building: agreed access-control duties, occupied areas, reporting requirements and the site contact.
• Relevant site risks, equipment needs and any lone-working or relief arrangements that need review.

Do not include access codes, alarm codes, identity documents or sensitive personal information in your initial website enquiry. Agree a secure way to share operational details after acceptance.

3. Check the written confirmation

• Appropriate operative licensing for the agreed duties.
• Confirmed staffing, shift times, arrival and handover arrangements.
• Fixed price, inclusions, payment terms and cancellation terms.
• Who to contact if the assignment changes.

4. Prepare the site handover

Have a responsible person available to explain the agreed assignment instructions, communication and escalation arrangements, site emergency procedures and incident-reporting process. Agree how the shift ends and who receives the handover or report.

Frequently asked questions