Your enquiry.
Handled with care.

Who to contact

Standby Cover Security, 153 Haberdasher Street, London N1 6EH. For privacy questions, email info@standbycoversecurity.co.uk or contact 07401 498009 by phone or WhatsApp. This is a correspondence address; visits are not arranged through the website.

The website estimator

The estimator calculates prices in your browser. Shift details are sent to our server only if you submit a callback request. No advertising or marketing cookies are used. The hosting provider may process technical information such as IP addresses and request logs to deliver and protect the service.

Continuing to WhatsApp

When you select the WhatsApp enquiry link, your entered details and estimate are placed in a URL and passed to WhatsApp to prepare a message. You can review and send that message yourself. WhatsApp is a separate service with its own privacy policy. Do not include access codes, payment-card details or sensitive personal information in the estimator.

Callback requests

When you press Send callback request, your name, phone number and any complete shift details are sent securely to our website. We validate the request, recalculate the estimate and use Resend to email it to info@standbycoversecurity.co.uk. Resend and our email provider process the message to deliver and manage your enquiry. Callback submission does not confirm a booking.

Our website database stores a request identifier, a one-way fingerprint and delivery-acceptance status for up to 30 days to prevent duplicates. It does not store your name, phone number or message text. We use short-lived, hashed network identifiers to limit spam; these expire and are cleared during subsequent requests. Email copies are retained as explained below.

Staff applications and CVs

When you submit an application, we send your name, email, phone number, role preference, self-reported licence status and attached PDF CV through Resend to the business owner’s Gmail inbox. Google and Resend process these details to deliver and manage your application. We use them to assess suitability and contact you about relevant work, based on our legitimate interests in recruitment and taking steps at your request before an agreement. Applications are reviewed by a person; there is no automated selection.

CVs are not published or saved in our website database. The website stores only a request identifier, one-way fingerprint and acceptance status for up to 30 days to prevent duplicate emails, and uses the same short-lived anti-spam controls as callback requests. Email copies are kept only as needed to review your application, discuss suitable work and meet relevant record-keeping obligations. Contact us to request access, correction or deletion. Please do not upload passports, bank details or sensitive personal documents.

Website activity reporting

We count page views, estimator interactions, contact-link clicks, estimate downloads and application and callback emails accepted by our delivery provider. Reports contain daily totals by page and event. They do not include names, phone numbers, full postcodes, enquiry text or visitor profiles. We do not use analytics cookies or track you across websites. Browser Do Not Track requests are respected for optional activity reporting. Aggregate counts are retained for up to 12 months, with expired records cleared during subsequent recording. Technical hosting and anti-abuse logs may still be processed to secure the service.

Email drafts and downloads

Email links open your email application with the details you have entered. You must send these drafts yourself. Your email provider processes the draft and message under its own terms. Downloading an estimate saves a text file on your device; please keep it secure on shared devices.

Responding to enquiries and delivering cover

We use the contact and assignment details you send to respond, assess requirements, prepare quotes and administer agreed bookings. Processing is based on taking steps at your request before a contract, performing an agreed contract, relevant legal obligations, and legitimate interests in managing enquiries and protecting the business. Relevant assignment information may be shared with the personnel or service providers needed to deliver an agreed booking.

Retention and your choices

Information is retained only as needed for the enquiry or booking, applicable record-keeping obligations and handling disputes. You can ask about retention for your enquiry, request access or correction, and ask for deletion or restriction where applicable. You may also object to processing based on legitimate interests. Some records may need to be retained for legal reasons.

You can raise a concern with us or contact the Information Commissioner’s Office. This website does not make automated booking or staffing decisions: a person confirms the assignment.

Your enquiry.Handled with care.